FAQ's

Find answers to common questions about Eastern Trucks. Visit our FAQ page for detailed information on our services, products, and more.

• What types of used trucks do you have available at Eastern Trucks?
  At Eastern Trucks, we offer a diverse range of used trucks, including tipper trucks, refrigerated box trucks, box trucks, tail lift trucks, crane trucks, flat deck trucks, and other specialty trucks. These come from reputable brands such as Isuzu, Toyota, Hino, Mitsubishi, and Nissan.
• How do I search for a specific make and model of the used truck on your website?
  You can search for a specific make and model by visiting the “Trucks For Sale” section on our website, where you can filter trucks by type and view detailed listings.
• How can I schedule a test drive for a used truck?
  To schedule a test drive, contact our sales team at 09 956 2589 or email sales@easterntrucks.co.nz. Alternatively, visit us at 36 Lovegrove Crescent, Otara, Auckland. Note that viewings and test drives are by appointment only.
• What kind of financing options do you offer for used trucks?
  We assist customers by connecting them with our finance partners who can help with various repayment preferences, financial situations, and budgets.
• How can I get a quote for a used truck on your website?
  For a quote on a used truck, contact our sales team via phone, email, or by filling out the contact form on our website.
• What is your policy on accepting trade-ins for used trucks?
  Eastern Trucks accepts trade-ins for selected vehicles. Contact our team for an evaluation and to discuss the details.
• Can you provide maintenance and repair services for the used trucks you sell?
  Yes, we provide maintenance and repair services. Our fully equipped workshop with experienced mechanics ensures all trucks are mechanically sound before sale.
• What is the average mileage and age of the used trucks you have in stock?
  The mileage and age of our trucks vary. For detailed information, refer to the individual listings on our website or contact our sales team.
• Can you provide the vehicle history report for a specific used truck?
  We provide vehicle history reports for some trucks upon request, including information about previous owners and any reported accidents. Note that for most Japanese imports, these reports may not be available.
• Do you have any warranties or guarantees available for used trucks purchased from your dealership?
  We offer a 3-month mechanical warranty on all our class 1 and class 2 trucks, with some exclusions.
• What is the process for purchasing a used truck from Eastern Trucks?
  The process involves selecting a truck, arranging financing (if needed), scheduling a pre-purchase inspection if desired, sending the vehicle for compliance or WOF/COF inspection, and finalising the sale with title and registration transfer. Our sales team will guide you through each step.
• Do you have a wide selection of used trucks for commercial or personal use?
  We offer a wide selection of used trucks suitable for both commercial and personal use, including various sizes and types to meet different needs.
• Do you have any used trucks with low mileage or in new condition?
  We have used trucks with low mileage or in excellent condition. Check our current listings or contact us for the latest inventory.
• What are the typical brands of used trucks you carry, and which brands are most popular?
  We typically carry brands such as Isuzu, Toyota, Hino, Mitsubishi, and Nissan, known for their reliability and performance.
• What kind of certifications, inspections or services do you provide on the used trucks before they're put on sale?
  All our trucks undergo thorough mechanical checks and come with WOF/COF, servicing, and registration. Pre-purchase inspections are also available.
• Do you provide any warranty or guarantee on the used trucks sold at Eastern Trucks?
  We provide a 3-month mechanical warranty (with exclusions) on our trucks, ensuring they are in good working condition.
• What are the benefits of buying a used truck from Eastern Trucks compared to other dealerships or private sellers?
  Benefits include a wide selection of reliable brands, comprehensive mechanical checks, warranties, and excellent customer support.
• Can you provide after-sales support and services like repairs and maintenance?
  Yes, we offer after-sales support, including repairs and maintenance services.
• Are there any additional fees or charges that customers should be aware of when buying a used truck from Eastern Trucks?
  Any additional fees or charges will be clearly communicated during the purchasing process.
• Can you provide any information about the history of the used truck, like previous owners or any accidents it was involved in?
  We provide detailed vehicle history reports for all New Zealand new vehicles and for some Japanese imports if available.
• Do you have a return policy for customers who are not satisfied with their purchase?
  Our return policy details can be discussed with our sales team to ensure clarity and satisfaction.
• Are there any promotions or discounts available for used trucks at Eastern Trucks currently?
  Check our website or contact us for current promotions and discounts on used trucks.
• Are you able to provide delivery service for a used truck purchased out of the city or country?
  Although we don’t handle deliveries directly, we can advise and direct you to reliable delivery services.
• How do you ensure that the used trucks you sell meet safety and emission standards?
  All trucks are checked to ensure they meet safety and emission standards before sale.
• Do you have any used trucks with special features like lift kits, snow ploughs or dump beds?
  Check our listings for specific availability or contact us to see if we can source the vehicle you are looking for.
• How can I schedule a service appointment for my used truck after purchase?
  Schedule service appointments by contacting our workshop team via phone at 09 956 2589 or email workshop@easterntrucks.co.nz.
• What are the benefits of the different financing options available for used trucks at Eastern Trucks?
  Our financing options provide flexibility, making it easier for customers to manage payments and budgets.
• Are there any trade-ins or buy-back options available for customers who want to change their used truck after purchase?
  We offer trade-ins and may consider buy-back options. Contact our sales team for more information.
• Are there any additional benefits or services that come with the used truck purchase from Eastern Trucks
  Additional benefits include thorough vehicle inspections, warranties, and customer support services.
• Can you provide any guarantees or certifications on the condition of the used trucks that you sell?
  We guarantee the condition of our trucks with thorough mechanical checks and warranties.
• Are there any incentives or rewards programs available for repeat customers of Eastern Trucks?
  We may offer incentives or rewards for repeat customers. Contact us for more details.
• Are there any benefits of purchasing a used truck from Eastern Trucks over a new truck?
  Used trucks from Eastern Trucks offer significant cost savings and are immediately available, making them a more affordable option than new trucks.
• How does Eastern Trucks handle disputes or concerns that arise after a used truck purchase?
  Any disputes or concerns are handled promptly by our customer service team to ensure satisfaction.
• How can I schedule a pre-purchase inspection on a used truck at Eastern Trucks?
  Schedule a pre-purchase inspection by contacting our sales team.
• Are there any options for customisation or upgrade of the used trucks available at Eastern Trucks?
  We offer customisation and upgrade options for our trucks. Discuss your needs with our team.
• What is the process for transferring the title and registration for a used truck purchased from Eastern Trucks?
  We handle the process of transferring title and registration for purchased trucks.
• Are there any used trucks with alternative fuel options such as electric or hybrid available at Eastern Trucks?
  Hybrid vehicles are often available. Check our listings or contact our team for more information.
• Are there any used trucks available with an automatic or manual transmission?
  We have trucks with both automatic and manual transmissions available.
• Are there any maintenance or repair service plans available for purchase after buying a used truck at Eastern Trucks?
  We offer maintenance service plans for trucks purchased from us.

For more detailed information, please visit our website or contact our team directly.